Refund Policy – Rhude Shorts

Welcome to Rhude Shorts. We value your satisfaction and are committed to providing high-quality products and excellent customer service. If you’re not completely satisfied with your purchase, our refund policy is here to help.

Returns and Refund Eligibility

To be eligible for a refund, your item must meet the following conditions:

The return request must be submitted within 30 days of the delivery date.
The item must be unused, unworn, and in its original condition, with all tags and packaging intact.
Items that have been worn, washed, altered, or damaged due to improper handling will not be accepted.
Proof of purchase, such as your order number or receipt, must be provided.

If your return meets these conditions, we will process your refund according to the policy outlined below.

Non-Returnable Items

Certain items are not eligible for return or refund, including but not limited to:

Final sale items or items marked as non-returnable.
Gift cards and promotional items.
Items purchased from third-party retailers—only orders placed directly on our official website, rhude-shorts.com, are eligible for returns.

How to Initiate a Return

To request a return, follow these simple steps:

Email us at sales@rhude-shorts.com with your order number and reason for the return.
Our customer support team will provide you with a return authorization number (RA#) and shipping instructions.
Pack the item securely and include the original packing slip.
Ship the return package to the address provided in our email.

Please note: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refund Process

Once we receive and inspect your return, you will be notified via email about the approval or rejection of your refund. If approved:

Refunds will be processed to your original payment method within 5-10 business days.
Depending on your bank or credit card provider, it may take additional time for the funds to reflect in your account.
If a refund is denied, we will return the item to you at your expense.

Exchanges

If you received the wrong size or color and wish to exchange your Rhude shorts, please contact us at sales@rhude-shorts.com. We will guide you through the exchange process based on product availability. Exchanges are subject to the same eligibility criteria as returns.

Damaged or Defective Items

If you receive an item that is defective, damaged, or incorrect, please reach out to us immediately at sales@rhude-shorts.com with photos of the item and your order details. We will arrange for a replacement or full refund at no additional cost to you.

late or Missing Refunds

If you haven’t received your refund after 10 business days:

Double-check your bank or credit card statement.
Contact your bank, as processing times may vary.
If you’ve done both and still haven’t received your refund, email us at sales@rhude-shorts.com, and we will assist you promptly.

Order Cancellations

You can cancel your order within 24 hours of placing it by emailing sales@rhude-shorts.com. If your order has already been shipped, you will need to follow the standard return process.

nternational Orders

We accept international returns; however, customers are responsible for return shipping costs, customs duties, and any applicable taxes. Refunds will be processed in the original currency paid, but please be aware that exchange rate fluctuations may affect the final refund amount.